• Enable WiFi and Bluetooth on your phone.
• Make sure Potty is in WiFi pairing mode.

Bagged potty identifies cats by weight. If multiple cats are of similar weight, they may not be identifiable.

This may due to an unstable WiFi connection or a power interruption.

• Please check your network environment and router settings.
• Please make sure the power switch on the back of the device is turned on.
• Restart the device and try reconnecting in the app.

Because sealed waste accumulates in the waste drawer, the capacity sensor may occasionally detect the drawer as full earlier than expected.

• Remove the waste drawer and gently shake it before placing it back.
• If the issue persists, please empty the waste drawer.

After adding the device, you can change the unit to lb in: Device Settings > Operation > Switch Weight Unit.